Singapore | October 20–23, 2026 – The future of Shared Services and Global Business Services (GBS) is moving beyond operational efficiency toward enterprise-wide transformation, innovation, and strategic value creation. This evolving landscape takes center stage at the 29th Shared Services & Outsourcing Week Asia 2026, scheduled for October 20–23, 2026, at One Farrer Hotel in Singapore.
Under the theme “Redefining the Future of GBS: From Operations to Enterprise Value,” the event brings together shared services and GBS leaders to explore how organizations can harness artificial intelligence (AI), workforce transformation, and innovative operating models to create sustainable business value.
Shared services organizations have traditionally focused on centralizing support functions, improving efficiency, and delivering consistent service quality. However, as technology advances and business expectations evolve, GBS organizations are increasingly expected to contribute to enterprise transformation, business resilience, innovation, and strategic decision-making.
The event explores how Asia-based GBS organizations are expanding their capabilities and responsibilities, positioning themselves as strategic partners rather than solely operational support providers.
Discussions will examine how organizations can move beyond traditional performance indicators, such as cost savings and service-level agreements, toward measuring their contribution to business growth, workforce development, and enterprise-wide outcomes.
The four-day gathering features discussions, case studies, and interactive sessions focused on the challenges and opportunities shaping the shared services industry.
The conference features senior executives and industry practitioners from organizations across Asia and beyond, including Allianz Services India, Siemens, Deloitte, IBM Consulting, Kerry Group, Air Liquide, Nanyang Technological University, JLL, and other leading companies.
Through keynote presentations, panel discussions, and real-world case studies, participants will have opportunities to learn from organizations navigating AI adoption, operating model changes, and the development of future-ready capabilities.
Interactive discussion groups and networking sessions will also encourage participants to exchange experiences, discuss industry challenges, and explore practical approaches to shared services transformation.
As Asia continues to play a significant role in global business services and enterprise transformation, Shared Services & Outsourcing Week Asia 2026 provides a platform for industry leaders to explore emerging opportunities and challenges.
The event underscores the importance of innovation, strategic leadership, and workforce capability in building organizations that can respond to changing business demands.
With its focus on AI, enterprise transformation, and value creation, the gathering highlights the evolving role of GBS as a strategic contributor to business success.